— MY ROLE
UI/ UX Designer
Associate Product Manager
August 2020 – October 2021
— TOOLS USED
Balsamiq, Sketch, Figma, InVision
Jira Software, Confluence
Angular, TypeScript, Polymer, Docker, Jenkins, MongoDB, Redis, Elasticsearch, MinIO, Microsoft SQL Server, MySQL, ORACLE, PostgreSQL, IBM DB2, HELM, Kibana, Swagger, AWS- Serverless, EKS, CodeBuild, Lambda, CloudFront, RDS, CloudWatch, DynamoDB, S3, API Gateway, Kinesis Firehose
Every company has its unique set of goals and targets. Sometimes, these goals are met, sometimes they aren’t. For organisations to survive in today’s competitive age and be the best version of themselves, they need to understand the reasons behind the non achievement of goals so that they can accordingly take action and improve their performance.
Craft a system that allows users to define their objectives, track their completion and monitor the performance of the organisation against objectives at various levels. Also, factor in an in-depth analysis and/ or causes of non achievement of objectives coupled with a thorough view of key metrics. This will allow the organisation to create a balance between their processes and the workload on their respective employees, eventually leading to harmony and efficiency.
Vigorously Ideate with Stakeholders
I was primarily tasked with conducting user interviews and mocking up wireframes & visual designs for new features that were to be incorporated into the software. Additionally, my role went on to further encompass a little bit of product management. I was involved in numerous story pointing sessions and even had the opportunity to lead entire sprints as scrum master! Finally, I was also involved in product demos to the client at the end of every sprint where I walked the client through the features worked on in the sprint. My role mediated between understanding and jotting down client requirements, mocking up wireframes & visual designs and occasionally writing down product specifications.
drag the slider below from left to right!
the opportunity area
ORGANISATIONS + NEED + INSIGHT
organisations: seeking to bolster their performance
need: to effectively track their goals & outcomes
insight: to avoid corporate failures
The performance of any manufacturing organisation is highly dependant on its abilities to effectively track and manage its goals and objectives.
This is how we designed a robust system that percolates top level business KPIs down to the floor level.
This is how we bolstered & improved organisation performance through tracking and monitoring business metrics.
• The organisation structure diagram allows the user to view every persons specific KPI's in the company along with other important aspects such as top performers and employees needing assistance in order to complete their targets. This allows them to 'split' and take on their employees KPI so they may help them achieve their target goals too.
• Filtering by Status allows for a quick deep dive into employees who have to pick up the slack or ones who have attained their goals, thus improving user management.
• Eases the performance analysis on the KPI and enables users to take appropriate actions in a timely manner.
• Making use of some tools, users can create reports tailored to their own purpose. Users can also add widgets and assign these widgets to various data representations which help in various analyses.
• User can create and share meaningful insights with teams and colleagues.
• Concise view of salient metrics pertaining to the KPI allow the user to quickly grasp trend and performance. These important metrics such as- Data Capture Frequency, Direction of Goodness, Unit of Measurement and KPI Trend propel performance through real time feedback, allowing users to act on them instantaneously.
• If a user is interested in delving into further details of a particular KPI, they can expand it to view the respective KPIs parents and children (aka Control Points).
• The hierarchical KPI Listing allows users to view their own KPI’s, their subordinates KPIs and their parents KPIs at a glance and provides them with clarity on which level to slot in their respective KPI.
• Future consumption of KPI with respect to people and departments allows users to gauge beforehand, the extent of percolation and possible ramifications to business outcomes.
• Analyses on these abnormalities further track corrective action items implemented.
• Digitisation of these log books not only allowed for a reference in the future but was also a crucial step towards Industry 4.0.
Simultaneously tracking organisational goals whilst managing business objectives and employees productivity is no easy feat. A meticulous system needs to be put into place and due diligence needs to be followed to achieve the same. Whether it's eliminating mura, mudi, muda or abiding by the PDCA methodology, 4E greatly enhances the organisational performance by housing features that tackle these issues across different manufacturing sectors. Whether you are an organisation in the chemical industry seeking to maintain the FRC in cooling towers or an automobile giant looking to reduce assembler repetitive lapses in transmission assemblies, 4E can and will help you realise your organisational goals.