— MY ROLE

UX Researcher

Product Manager

Business Analyst

— TOOLS USED

Figma, Miro, ORACLE

THE CHALLENGE

The challenge revolves around overcoming entrenched inefficiencies caused by data silos, outdated manual processes, and overwhelming documentation that hinder communication, collaboration, and decision-making across departments. The reliance on disconnected spreadsheets increases the risk of human error, complicates data retrieval, and limits visibility and control. These issues not only slow down operations but also pose significant scalability concerns and the risk of knowledge loss, making it difficult to integrate new technologies and scale effectively as the company grows.

THE proposed SOLUTION

Understanding the entire process in all it's breadth and depth from end to end is the first step. The next step would be to adopt a modern document management system that streamlines storage, retrieval, and security, while automating key processes to minimize manual errors and enhance compliance. Engaging stakeholders in these initiatives will be crucial for gaining support and ensuring the successful implementation of changes. Regular monitoring and measurement using KPIs will help sustain these improvements and align them with the business objectives.